This policy applies to personal information handled through our website, enquiries, consultations, tutoring services, and related communications. It should be read alongside any service-specific information provided when you register or book.
1. Who we are
Nexa Academy provides tutoring and educational support. For the personal information described in this policy, Nexa Academy is the organisation responsible for deciding how and why that information is used.
Questions about this policy or our use of personal information can be sent to info@nexaacademy.com.
2. Information we collect
The information we collect depends on how you interact with us and which services you use. It may include:
- contact details, including name, email address, telephone number, and parent or guardian details;
- student information, including age or school year, subjects, exam boards, target grades, academic goals, availability, and learning priorities;
- enquiry, consultation, lesson, progress, attendance, and communication records;
- billing and transaction information needed to administer payments, but not necessarily full card details where payments are handled by a payment provider;
- technical information associated with use of the website, such as device, browser, IP address, and basic usage data where collected by our hosting or analytics services;
- any other information you choose to provide in a form, email, call, or lesson.
Please avoid providing sensitive information unless it is relevant and necessary for arranging safe, appropriate educational support.
3. How we use personal information
We may use personal information to:
- respond to enquiries and arrange consultations;
- assess tutoring needs and match students with an appropriate tutor;
- schedule, deliver, personalise, and review tutoring services;
- communicate with students, parents, guardians, and tutors about lessons and progress;
- manage accounts, invoicing, payments, cancellations, and service administration;
- maintain service quality, resolve concerns, and protect students, tutors, and our organisation;
- operate, secure, and improve our website and services;
- meet legal, regulatory, safeguarding, accounting, and record-keeping obligations;
- send relevant updates or marketing where permitted, with the ability to opt out.
4. Lawful bases for processing
Where applicable data protection law requires a lawful basis, we rely on the basis appropriate to the specific use. This may include taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, pursuing a legitimate interest that is not overridden by your rights, or obtaining consent.
Our legitimate interests may include administering and improving tutoring services, maintaining appropriate records, communicating effectively, preventing misuse, and protecting the security of our systems and community.
6. Children's information
Our tutoring services may involve children and young people. A parent or guardian will usually make the initial enquiry and provide relevant information for younger students. We aim to collect only the information reasonably needed to arrange, deliver, monitor, and safeguard the service.
Parents and guardians should help ensure that information supplied about a child is accurate and appropriate. Where consent is the relevant basis, we will seek it from the appropriate person.
7. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, safeguarding, dispute resolution, and legal, tax, accounting, or reporting requirements.
Retention periods vary according to the type of information, the relationship with you, and applicable obligations. When information is no longer needed, we will take reasonable steps to delete it, anonymise it, or securely restrict its use.
8. How we protect information
We use reasonable organisational and technical measures intended to protect personal information from accidental loss, unauthorised access, alteration, or disclosure. Access is limited to people and providers who need the information for a legitimate purpose.
No internet transmission or storage method can be guaranteed completely secure. If you believe information connected with Nexa Academy may be at risk, contact us promptly.
9. Your data protection rights
Depending on your location and the circumstances, you may have rights to request access to personal information, correction, deletion, restriction, objection, or portability, and to withdraw consent where processing is based on consent.
These rights are not absolute and legal exceptions may apply. To make a request, email info@nexaacademy.com. We may need to verify your identity before acting on the request. You may also have the right to complain to the relevant data protection authority.
11. Changes to this policy
We may update this policy to reflect changes in our services, legal requirements, or information-handling practices. The latest version will be published on this page with a revised “last updated” date. Material changes may also be communicated directly where appropriate.
12. Contact us
For privacy questions, requests, or concerns, email Nexa Academy at info@nexaacademy.com. Please include enough detail for us to understand and respond to your request.